Purpose
The purpose of this training is to provide details about the new hire training imparted for the Technical Support Engineer and Sr. Technical Support Engineer TAC team. The training is generic

• Technical training
• Product Training
• Lab Training
• Process training

Target Audience
This training curriculum is intended for members of the Ruckus Technical Support team engineers and management.

Technology Training Scope:
The technology training focuses on generic Wi-Fi concepts like WLAN industry organization, protocols, standards, and networking models.

Product Training Scope:
The product training mainly focuses on the SZ and ZD platforms. The training comprises both online self-learning and Instructor-led courses.

Lab Training Scope:
The lab training focuses on wireless and Wired infrastructure in India Lab. It comprises the demo of the lab and the BRICS tool. 

Process Training Scope:
The process training focuses on tools used on the job like SFDC, Internal Jira-Wiki, JIRA, Ruckus GSA, etc.,