Purpose:
This course prepares users to troubleshoot and resolve common issues in wireless environments. We will focus on utilizing common third-party tools as well as RUCKUS products to aid in the identification and resolution of wireless problems.

Who Should Attend:

Ruckus employees, partners, systems engineers (SEs), and customers

Duration:

2 Hours

Course Objectives:
After completing this course, attendees should be able to:

• Utilize troubleshooting best practices and processes
• Differentiate between Wi-Fi issues and issues with network services
• Use tools to identify and analyze RF, WLANs and their performance
• Identify issues with SmartZone controller communications
• Troubleshoot power over ethernet (PoE) issues
• Identify and resolve Layer 1 issues such as RF interference and coverage gaps
• Manage Rogue devices
• Identify, Resolve and monitor issues caused by Layer 2 retransmissions
• Address roaming issues for aggressive or sticky clients
• Identify common authentication problems and misconfigurations
• Use RUCKUS products to validate authentication services as well as client connections
• Identify firewall policies applied to WLANs and users
• Troubleshoot common VLAN misconfigurations on switches and APs
• Understand common DHCP and DNS issues

Prerequisites to consider for this course include:

• RUCKUS Wireless Fundamentals (RWF100)
• RUCKUS Associate SmartZone Administrator (RASZA200)
• RUCKUS Wireless Design (RWD200)