Course Description Overview The purpose of this video is to make the Returns Process as efficient and painless as possible. The video will demonstrate how to successfully complete the Return process for defective and non-defective DAS and Small Cell products in warranty and non-warranty items. Target Audience Anyone involved in return process for defective and non-defective DAS and Small Cell products in warranty and non-warranty items. Objectives Upon completion the learning will be able to: Identify Defective vs Non-Defective Describe Process In-Warranty and Out-of-Warranty Identify and Contact Tech Support